Digital/ Logo Refund & Cancellation Policy
DIGITAL ASSETS AND PRODUCTS – Graphic design services including and not limited to: logo design, brand design, website design and development are digital files that require no tangible products. Downloads are delivered upon confirmation of payment and due to the nature of the product and its delivery, no refunds are offered on completed projects. Our 50% deposit to begin the project is non-refundable. Should a request for work to be halted prior to completion of a project, a cancellation penalty may apply and will be assessed on a case-by-case basis.
We provide all prospective clients with access to an extensive portfolio to review prior to hiring us for project work to ensure comfortability with the quality of our work and to assess fit between our team and needed skill to execute the Website design. If you have any questions or concerns, please contact us prior to making a payment for our services.
Payments for custom design projects are made to us in increments as a courtesy to the client. Payment terms require 50% of total project costs to be paid upfront for commencement of work. The remaining 50% of payment is due upon Website launch. Once a payment or deposit is made, it is non-refundable. If a project is canceled or postponed, all monies paid are retained by nDesign Art Haus, LLC.
When adding new text and/or content to a page, the client is responsible for providing all text (in digital format) and images/photos unless content creation services delivered by nDesign Art Haus, LLC are requested. Unused hours do not roll over to subsequent projects. Any used funds for pass-through expenses will be delivered to the client within 30 days of project completion and final reconciliation. No refunds are provided for unused hours. There are absolutely no refunds for any fees related to Website maintenance services. An administrative fee of $50 will be charged to the clients account for any late payments or declined credit card charges. You may cancel and renew without penalty provided 60-day notice via formal documented request. nDesign Art Haus, LLC may terminate this agreement at anytime with written notice to the client.
Customer understands, acknowledges, and agrees that nDesign Art Haus, LLC has no control over the policies of search engines or directories with respect to the type of sites and/or content that they accept now or in the future. Customer’s Website(s) may be excluded from any search engine or directory at any time at the sole discretion of the search engine or directory entity. Some search engines and directories may take as long as two (2) to four (4) months, and in some cases longer, after commencement of plan to list and/or update Customer’s Website. Occasionally, search engines and directories will drop listings for no apparent or predictable reason.
nDesign Art Haus, LLC is not responsible for changes made to Customer’s Web site by other parties that adversely affect the search engine or directory rankings of Customer’s Website.
SOCIAL MEDIA CAMPAIGNS and OTHER MARKETING SERVICES
For all social media campaigns and other marketing services provided, the client is ultimately responsible for review and approval of all content put into market prior to distribution. nDesign Art Haus, LLC will provide proofs for review by the client, which require formal written acknowledgement of review completion prior to nDesign Art Haus, LLC of the campaign or marketing tactic. Any delays in timely review of these pieces may result in the delay of tactic deployment. In such circumstances, nDesign Art Haus, LLC is not responsible, nor beholding to the client for any reimbursement or credit for agreed upon work. As a courtesy to our clients, payment schedules for campaigns and recurring marketing services may be invoiced on a monthly or quarterly basis, dependent upon client preference. All payments for recurring work are due no later than intended date of deployment in order to commence work. Any client payment delays will result in campaign/project delay. Clients may cancel and renew without penalty provided 60-day notice via formal documented request.nDesign Art Haus, LLC may terminate this agreement at anytime with written notice to the client.
Disclaimer – NDESIGN ART HAUS, LLC DOES NOT WARRANT THAT THE MARKETING SERVICES WILL MEET THE CUSTOMER’S EXPECTATIONS OR REQUIREMENTS. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE IS WITH THE CUSTOMER. EXCEPT AS OTHERWISE SPECIFIED IN THIS AGREEMENT, NDESIGN ART HAUS, LLC DOES NOT WARRANT THAT THE MARKETING SERVICES WILL MEET THE CUSTOMER’S EXPECTATIONS PROVIDES ITS SERVICES “AS IS” AND WITHOUT WARRANTY OF ANY KIND. THE PARTIES AGREE THAT (A) THE LIMITED WARRANTIES SET FORTH IN THIS SECTION ARE THE SOLE AND EXCLUSIVE WARRANTIES PROVIDED BY EACH PARTY, AND (B) EACH PARTY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, RELATING TO THIS AGREEMENT, PERFORMANCE OR INABILITY TO PERFORM UNDER THIS AGREEMENT, THE CONTENT, AND EACH PARTY’S COMPUTING AND DISTRIBUTION SYSTEM. IF ANY PROVISION OF THIS AGREEMENT SHALL BE UNLAWFUL, VOID, OR FOR ANY REASON UNENFORCEABLE, THEN THAT PROVISION SHALL BE DEEMED SEVERABLE FROM THIS AGREEMENT AND SHALL NOT AFFECT THE VALIDITY AND ENFORCEABILITY OF ANY REMAINING PROVISIONS.
Limited Liability – IN NO EVENT SHALL NDESIGN ART HAUS, LLC BE LIABLE TO CUSTOMERS FOR ANY INDIRECT, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE, LOST PROFITS, WHETHER OR NOT FORESEEABLE OR ALLEGED TO BE BASED ON BREACH OF WARRANTY, CONTRACT, NEGLIGENCE OR STRICT LIABILITY, ARISING UNDER THIS AGREEMENT, LOSS OF DATA, OR ANY PERFORMANCE UNDER THIS AGREEMENT, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY PROVIDED HEREIN. THERE SHALL BE NO REFUNDS. NDESIGN ART HAUS, LLC MAKES NO WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH REGARD TO ANY THIRD PARTY PRODUCTS, THIRD PARTY CONTENT OR ANY SOFTWARE, EQUIPMENT, OR HARDWARE OBTAINED FROM THIRD PARTIES.
Confidentiality – The parties agree to hold each other’s Proprietary or Confidential Information in strict confidence. “Proprietary or Confidential Information” shall include, but is not limited to, written or oral contracts, trade secrets, know-how, business methods, business policies, memoranda, reports, records, computer retained information, notes, or financial information.
Force Majeure – Neither party will be liable for, or will be considered to be in breach of or default under this Agreement on account of, any delay or failure to perform as required by this Agreement as a result of any causes or conditions that are beyond such Party’s reasonable control and that such Party is unable to overcome through the exercise of commercially reasonable diligence. If any force majeure event occurs, the affected Party will give prompt written notice to the other Party and will use commercially reasonable efforts to minimize the impact of the event.
By signing up for our services, you acknowledge that you have read and understand this Agreement and agree to be bound by its terms and conditions.
Refund Policy for Portrait Sessions and Prints
In the case of camera failure, inclement weather, or any other unforeseen incident that prevents photographers from nDesign Art Haus, LLC from shooting on a scheduled date a new date will be scheduled or client will be refunded of their deposit, if applicable.
No refund will be given under any circumstances if you fail to attend the activity on the day and at the time listed, when the booking was made.
Due to the nature of digital photography and the fact that photographs, once sent, cannot be returned; nDesign Art Haus, LLC has a strict NO REFUNDS POLICY. Once a transaction has been completed (i.e., the session is complete) it is then considered non-refundable.
Any questions regarding our refund policy please call 717-910-8100 .
All prints and products are subject to your state sales tax and shipping when applicable. Due to the nature of custom photography, all sales are final. nDesign Art Haus, LLC does, of course guarantee that the portraits you receive meet the highest standards in every respect and works with the customers to approve designs and custom work before orders are placed.
Payment of orders is due in full when the order is placed. Your photos will be hosted on a digital gallery platform; Pixieset, and will be available for download 4-6 weeks after payment is received. All rates are subject to change at any time. In the interest of fairness to all customers, all rates are non-negotiable unless booked through a special promotion. The 50% non refundable session fee is paid in advance to secure your chosen date. It is non-refundable should you cancel, but is transferable to another date in the event you wish to amend your booking with at least 48 hours notice.
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